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Beating blood cancers since 1960
Beating blood cancer
since 1960
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FAQ

100% of profits from the shop go towards beating blood cancer

Your order

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FAQ

Before ordering

About my order

Returns & refunds

Gift Aid

Before ordering

How can I pay?
We accept payment from all credit and debit cards except American Express.

We also accept cheques made out to Bloodwise Trading Ltd in orders placed by post.

Do you accept international orders?
We do accept international orders. Please note that the website displays costs in British pounds only and the amount charged in foreign currencies will depend upon the daily exchange rate and may also be subject to your bank’s conversion charges. Our delivery rates for international orders are £14.99 for delivery to the EU (including Ireland), and £15.99 delivery to the rest of the world.

What are the delivery charges?
Standard delivery to UK mainland and Northern Ireland is £3.99

Next day delivery is £5.99

Delivery to Channel Isles and Scottish Isles is £6.99

Can I place an order by phone or post?
Yes, you can place an order by phone on 020 7504 2215 (9am-5pm, Mon-Fri) or you can place an order by post by sending your order with payment to: Bloodwise Trading, 39-40 Eagle Street, London, WC1R 4TH.

What can I do if a product is out of stock?
If a product appears as out of stock please contact our Customer Services team to find out when the item is due back in stock.

Where can I find Bloodwise branded products?
Bloodwise branded gifts can be found in the Branded section of our website and catalogue. The range of branded clothing and promotional items available through our shop is growing all the time. If you wish to find out more about these items please contact our Customer Services team on 020 7504 2215.

How can I request a catalogue?
Please email us with your name and address and we’ll send a catalogue to you. We’ll also add you to our catalogue mailing list. Please email customerservices@bloodwise.org.uk

How much money from my purchase goes to Bloodwise?
100% of the profits from everything bought through our online shop go towards our life-saving research and patient services.

About my order

When will I receive my order?
UK orders placed with standard delivery should arrive within 7 days.

UK orders placed on next day delivery (Mon-Thurs) before 12 noon will arrive the following working day.

International orders can take up to two weeks.

Do I need to be in to sign for my order?
If your order is delivered by courier it will require a signature. If you’re not in to receive the order, the courier will leave a card with instructions to arrange for a redelivery.

Can I track my order?
Next day delivery and large orders sent by our courier company can be tracked; however, small orders on standard delivery will be sent by Royal Mail and cannot be tracked. Our customer services team will be able to provide more details on your order, and can tell you if your order can be tracked.

Returns & refunds

I’ve received my order and it’s missing an item, what shall I do?
Please contact our Customer Services team on 020 7504 2215 to advise us on the product that is missing and we will arrange for this item to be sent as soon as possible.

I’ve received the wrong item, what shall I do?
Please return the item with the completed returns form, indicating that the incorrect item has been received. We will arrange for the correct item to be sent as soon as possible. Please also enclose proof of postage and we will refund the returns postage cost.

I’ve received a damaged item, what shall I do?
Please return the item with the completed returns form, indicating that a damaged item has been received. We will arrange for a replacement to be sent as soon as possible. Please also enclose proof of postage and we will refund the returns postage cost. Please do not post broken glass – please contact customer services if you have received a glass item that is damaged.

I’m unhappy with an item and wish to return it, what shall I do?
If you are unhappy with any product you can return it within 14 days of receipt. Please return the item with the completed returns form, indicating the reason for return and whether you would prefer a replacement or a refund. If the replacement item is more expensive we will contact you to take further payment; if the replacement item is cheaper we will refund the difference. You can also request a full refund for the item. Please note though, we are not able to refund returns postage costs for items that are not missing, incorrect or damaged.

I’ve requested a refund, how and when will I receive this?
Please return the item you would like refunded, indicating that you would like a refund. Please allow up to two weeks for your refund to be processed. Your refund will be made to the card that was used for payment unless you paid by cheque, in which case we will send a cheque in the post, which can take up to one month. Our Customer Services Team will call or email you to confirm the refund has been processed.

Do you supply returns labels with free returns?
We do not supply returns labels, please return your item with the completed returns form.

We are only able to refund returns postage costs where the item is missing, incorrect or damaged. Please supply proof of postage when returning these items.

Where do I send items I wish to return?

The returns address is:

Bloodwise Returns
1 Apollo Rise
Farnborough
GU14 0GT

Who can I contact if I have any questions about my order?

If you have any questions about your order please contact us on 020 7504 2215 (9am-5pm, Mon-Fri) or at customerservices@bloodwise.org.uk

Gift Aid

What is Gift Aid?
Gift Aid is a scheme operated by the government that allows charities to claim an extra 25p on every £1 you donate – at no extra cost to you.

Is my donation eligible for Gift Aid?
Your donation is eligible if you’re a UK taxpayer paying Income Tax or Capital Gains tax at least equal to the amount reclaimed on your donations in the current tax year. You’ll need to tick a box to confirm that this is the case.  Please note: if you pay less Income Tax and/or Capital Gains Tax in the current year than the amount of Gift Aid claimed on all your donations, it is your responsibility to pay any difference.

What about past donations and future donations?

We can reclaim tax on all donations you’ve made for the four years prior to this year, and all donations you make from today’s date until you notify us.